I suck at technology. I’m not saying that in a braggy, isn’t-this-funny sort of way. I suck at computer-related things, car-related things, and iPhone-related things.
At some point I got into my head that I did not want to download the new operating system for my phone. So I just never did. But things started slowly dropping off the map: certain apps wouldn’t let me update them because I didn’t have the new iOS, then there were new apps I couldn’t even download, then I couldn’t even use some of the apps I had. Ridiculous.
So I tried to download the new iOS…and for some reason I couldn’t complete it. I downloaded the new iTunes, I downloaded the new iOS, but my computer consistently got stuck on backing up my phone. I left it plugged in for hours, and no dice. One night I left it plugged in overnight, hoping that when I woke up magic would’ve happened…but apparently when my laptop went to sleep, it shut down the backup. Disappointing.
I knew I needed to just go to the Apple store. But who has time to do that?
Well, finally, one day a couple weeks ago I magically found time to do just that in the middle of the afternoon. I dropped by the Apple store at the Hillsdale Mall and was told that all I needed to do was to make an appointment at the Genius Bar. Which I did. I went back a couple days later, at my appointed time, and spoke to Johnny. He was a delightful and helpful Genius with an assortment of tattoos, including the Apple logo.
I was prepared for the fact that they might have to wipe entire phone to update the iOS, so I had backed up everything the night before. It was still nerve-wracking: I sat there and watched the status bar progress, just hoping that everything would go okay.
A 30-something in a suit sat down next to me and told Johnny about how his phone had stopped charging and he needed to buy another one. Then I felt grateful that I didn’t have to buy another phone. (Then my thoughts started spiraling out of control, and I found myself at the point of “I’m glad I’m just losing my contacts and not my family,” etc etc.)
When I got home that night, I plugged my phone into my laptop to sync everything back up, and EVERYTHING – contacts, apps, photos, texts – repopulated in the phone. A complete success. And all thanks to Apple! Great products and awesome customer service!
(I did end up deleting all photos and videos anyway, because they were taking up all the available space. After I did that, I could update all apps and even download new ones, and start taking more pictures! Life is good.)