It’s not rocket science; or, “Sandwiches Snadwiches”

Yesterday I found myself back at the Safeway in Mill Valley, which has given me great stories in the past.

I stopped in there to pick up a sandwich for lunch before the final 2 performances of God of Carnage at MTC. Sandwiches are great, and probably on my favorite things list, even though I’ve been eschewing turkey (and that’s just one of several things) because of potential harmful effects during pregnancy.

So I just wanted to stop by and get a cheddar, avocado, and veggie sandwich on sliced sourdough.

A good sign: there was no one in line when I walked in. So I went straight up to the counter, where a super polite young man said, “I’ll be right with you.” Then, he went on to say, “Good afternoon, what may I get you?”

Wow, such service. I started explaining what I wanted.

“So you want a veggie sandwich – would you like me to describe the veggie sandwich to you?”

“Um, that’s okay,” I said, “What I want is actually a “California Dreamin'” without the turkey and bacon.”

“The “California Dreamin'” now goes by the name “Turkey Bacon Avocado,” he said.

“Okay.”

He began to assemble the sandwich. Kind of sloppily. I don’t understand why sandwich-makers at Safeway don’t know how to make a sandwich. They always pile everything on the center of the bread. Don’t you know you have to spread the avocado to the edges? And you shouldn’t just stack all the tomatoes in the center? It’s not rocket science, people. Make the type of sandwich that you would want to eat.

And it’s not just Mill Valley Safeway. It was in Mountain View that I watched a guy squirt mustard on one slice of bread, and then pick up both slices, one in each hand, and stare at them, puzzled, until he slowly smashed them together and rubbed the mustard around.

Wow.

When Mill Valley guy was finishing up (having just placed a large pile of pickles in two square inches), he said, “Now, our policy dictates that I charge you an extra fifty cents.” For avocado, I assume? “But I’m debating in my head whether or not to charge you that. That policy is in place to deter people from ordering sandwiches like this. But I don’t think we’ll suffer any damages – any long-term damages, that is – because I don’t think many people will order sandwiches like this.”

“Um…okay.”

WTF? For the record, here is the part of the menu that makes me think that it’s acceptable – nay, encouraged – for you to actually order what you want to eat, rather than just choosing from the 8 pre-designed options.

The key word here is “choose”…

Finally he handed it over. And I walked 10 feet away, found the voice memo application on my phone, and dictated what he had just said, because I was worried I’d forget part of it.

Then I called Drew and told him about it.

When I got to the theater, I found he didn’t even cut it in half for me. Which is kind of the most annoying part. I mean, who wants to pick up an entire sandwich?

Apparently the bane of Safeway’s existence – a product of theirs that someone ordered and paid for.

First world problems, am I right?

When the actors started arriving, one of them (with whom I had just bonded over orchids the prior day – I’m starting to think we might be some kind of soulmates or something) started telling a story about how he’d just stopped to pick up a sandwich at Safeway. We then went on to bond over our annoyance at the crazy people working there, and how in New York, you can just order food and then get it and then get out in record time, but here it seems to take people forever to get anything done.

Yeah, we were those people.

Anyway, the sandwich was okay, the shows went great, I was home by 10:30 and in bed by 11:15, and I got to sleep in until 8:30 this morning. So overall…life is good.

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6 Comments

Filed under "Other people", Food, Memoir, Nonfiction, Not awesome, Pregnancy, Theatre, Tomato, Work

6 responses to “It’s not rocket science; or, “Sandwiches Snadwiches”

  1. Denise

    Safeway tries so hard to be polite to people that it gets a bit sickening! And if you have complaints, they are usually great about listening and giving you something free in return. You should go to their website, tell of your experience (probably not in such detail, and see what they have to say. Love, Denise

  2. Suzanne

    I can not tell you how many times I have sworn to never get a Safeway Sandwhich again. What baffles me is why they only have two people working during the lunch rush. I have written and emailed corporate and complained to the local manager and it will get better for a time and then – back to two people, usually elderly, making the sandwhiches and 20 people in line. Calling it in doesn’t help. errgh.

    • I’m so glad it’s not just me having these experiences! When I was telling Drew, I was like, “I should stop going there…but if I buy 7 I get the 8th one free!” Then it occurred to me how idiotic that is. =)

  3. Remember, like two months ago, when I brought sandwiches to Tuesday night? Also from Safeway, also a very strange experience. They truly do not know how to make a sandwich….

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